![]() ![]() More information is included in the full report which can be downloaded on the OIG’s website. Additionally, the company could resume monthly reporting to better inform station management on Lost and Found program performance, and the company could provide guidance on how employees should safeguard items found on trains and in yards. OIG auditors also found the majority of Lost and Found clerks and station managers they talked to did not receive the training they need to perform their duties. For example, Amtrak’s station managers were not consistently monitoring Lost and Found personnel in their stations to ensure adherence to company policy. My SCA on train 7 and Amtrak Lost and Found did great work in finding, safegaurding. AugWASHINGTON Amtrak has taken steps to strengthen its lost and found program, but it has opportunities to better monitor the program to ensure it is working and better protect sensitive and valuable customer property and return it in a timely manner, an Amtrak Office of Inspector General report released Tuesday found. They appropriately asked me questions to help validate that the items were found were mine, and they are sending them back to SPK on train 8 tonight. The OIG made several observations where Amtrak could improve its Lost and Found program. Friday I called Lost and Found, and this morning, they called me to inform me that the items had been located. If you are a Guest Rewards member (Amtraks free rewards program), you can call 1-80 its usually a faster option. OIG auditors also observed that Lost and Found clerks were following the company’s policy of securing the most sensitive and valuable items in the station safe or locked areas at three large stations and at several other medium and smaller stations. Additionally, a new station manager at Chicago Union Station is performing monthly inventory checks and more frequent spot checks of items in the lost and found inventory, according to the report. The OIG initiated a review of Amtrak’s Lost and Found program to identify internal control weaknesses that allowed a former Lost and Found clerk’s theft of 13 state and government customer identification cards from Chicago Union Station’s Lost and Found inventory in October 2020.Īmtrak has since addressed the issues that contributed to the theft, to include ensuring adherence to company policy, which requires the destruction of identification cards in 48 hours if employees are unsuccessful in contacting the owners. – 6:00 p.m.WASHINGTON – Amtrak has taken steps to strengthen its lost and found program, but it has opportunities to better monitor the program to ensure it is working and better protect sensitive and valuable customer property and return it in a timely manner, an Amtrak Office of Inspector General report released Tuesday found. Hours of Operation: Monday – Sunday 8:00 a.m. The station was rebuilt in 2006 to make it multi-modal for the community.Ĭustomer Service Information Line: (269) 337-8222 The Kalamazoo Transportation Center is the intermodal transportation center for Kalamazoo County, providing service to Metro Transit fixed-route buses, Indian Trails, Greyhound, Miller Transportation, and Amtrak daily.īuilt in 1887 by the Michigan Central Railway and added to the National Register of Historic Places on July 11, 1975. In the train terminal, the Lost & Found office is located in the hallway to the left of Barbaras Bookstore. Bus Terminal: The Lost & Found is located in the second floor Security Office or call 61. Hours of Operation: Monday – Sunday 8:00 a.m. Train Terminal: There is an MBTA Commuter Rail Lost & Found office located within South Station, in the hallway to the left of Barbaras Bookstore.They can also be reached at (617) 772-4958. Address: 459 North Burdick Street, Kalamazoo, MI 49007 Additional updates are also available on Facebook at Metro Transit. Specific route information including modified schedules and regular updates on your public transportation is available by calling (269) 337-8222. ![]()
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